SMS Terms & Conditions

Last Updated: May 6, 2026

Program Description

Recepta Desk operates an SMS messaging program that delivers transactional and informational messages on behalf of itself and its business clients (chiropractic clinics and other healthcare practices). Messages may include appointment confirmations, appointment reminders, missed-call follow-ups, scheduling assistance, re-engagement messages for previous patients, and service-related notifications.

Consent to Receive Messages

By providing your mobile phone number to Recepta Desk or any clinic using Recepta Desk's services — whether through a web form, in-person intake, voice call, or SMS conversation — you expressly consent to receive recurring SMS text messages from Recepta Desk and the affiliated clinic.

Your consent is not required as a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your interactions with the clinic. You may receive messages including but not limited to:

• Appointment confirmations and reminders (typically 1–3 per appointment)
• Replies to inquiries you initiate
• Follow-up messages after missed calls
• Periodic re-engagement messages (no more than once every 30 days unless you respond)

Message & Data Rates

Message and data rates may apply. Recepta Desk does not charge for the messages themselves, but your mobile carrier may charge you according to your plan. Contact your carrier for details.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive one final confirmation message acknowledging your opt-out, and you will not receive further messages unless you opt back in.

To opt back in, reply START or UNSTOP to the same number.

Help Instructions

For help, reply HELP to any message, or contact us at:

• Email: support@receptadesk.com
• Phone: (703) 577-7473

Supported Carriers

This service is available on most major US carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

Privacy & HIPAA Compliance

Your mobile phone number and message content are handled in accordance with our Privacy Policy. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for marketing purposes.

Healthcare-Grade Security

Recepta Desk SMS is BAA-covered and HIPAA-compliant. All messages are encrypted in transit (TLS) and at rest (AES-256). Unlike standard SMS carriers, our infrastructure meets healthcare security requirements. This means:

• Patient communications are encrypted end-to-end
• All message activity is audit-logged for compliance
• Your clinic can safely use Recepta Desk for healthcare communications

Best practice: Use SMS for appointment logistics, confirmations, and follow-ups. Patient medical records and diagnoses should remain in your EMR.

Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to enroll in this messaging program.

Changes to These Terms

We may update these SMS Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of the SMS service after changes constitutes acceptance of the updated terms.

Contact

Recepta Desk
4214 Island Drive, North Topsail Beach, NC 28460
support@receptadesk.com
(703) 577-7473