Guides
Setup guides for Recepta Desk
Set up call forwarding so the calls your front desk misses go to your Recepta Desk number. Pick your phone company below, or start with the overview if you are not sure where to begin.
Phone setup
Call forwarding
How to send the calls your front desk misses to your Recepta Desk voice line, so Recepta Desk texts the caller back and books them over SMS. Start here, then open the guide for your phone company.
8x8
Set up call forwarding in 8x8 so the calls your front desk misses go to your Recepta Desk voice line. 8x8 has separate rules for unanswered and busy calls.
AT&T (wireless)
Set up call forwarding on an AT&T wireless phone so the calls your front desk misses go to your Recepta Desk voice line. AT&T only lets you change forwarding from the phone itself.
AT&T Phone (landline / U-verse Voice)
Set up call forwarding on AT&T's home or small-business phone service so the calls your front desk misses go to your Recepta Desk voice line. For AT&T wireless, see the AT&T (wireless) guide instead.
CenturyLink / Lumen
Set up call forwarding on CenturyLink (Lumen) home or small-business phone so the calls your front desk misses go to your Recepta Desk voice line.
Comcast Business
Set up call forwarding on Comcast Business so the calls your front desk misses go to your Recepta Desk voice line. Comcast has two phone products, and they are set up differently.
Dialpad
Set up call forwarding in Dialpad so the calls your front desk misses go to your Recepta Desk voice line. The setting that does this lives on a Department or Contact Center, not on a personal line.
Google Voice
What to know about Google Voice and Recepta Desk. Google Voice cannot forward only the calls you miss to an outside number, so the setup is different.
GoTo Connect
Set up call forwarding in GoTo Connect so the calls your front desk misses go to your Recepta Desk voice line. Use Find Me / Follow Me or the Dial Plan editor, not the app's forward toggle.
Grasshopper
Set up call forwarding in Grasshopper so the calls your front desk misses go to your Recepta Desk voice line. Grasshopper rings your numbers in order, so an unanswered desk call rolls to Recepta Desk.
Landline phone
Set up call forwarding on a traditional landline so the calls your front desk misses go to your Recepta Desk voice line. Landline codes vary by carrier, so confirm with yours if these do nothing.
Nextiva
Set up call forwarding in Nextiva so the calls your front desk misses go to your Recepta Desk voice line. Nextiva has separate settings for unanswered, busy, and unreachable calls.
Ooma Office
Set up call forwarding in Ooma Office so the calls your front desk misses go to your Recepta Desk voice line. Ooma has settings for unanswered and busy calls.
RingCentral
Set up call forwarding in RingCentral so the calls your front desk misses go to your Recepta Desk voice line. RingCentral handles this through its missed-call rule, not a single forward switch.
Spectrum Business
Set up call forwarding on Spectrum Business Voice so the calls your front desk misses go to your Recepta Desk voice line. Spectrum has separate codes for no answer and busy.
T-Mobile
Set up call forwarding on a T-Mobile phone so the calls your front desk misses go to your Recepta Desk voice line. T-Mobile lets you set each condition on its own.
Verizon Wireless
Set up call forwarding on a Verizon Wireless phone so the calls your front desk misses go to your Recepta Desk voice line.
Vonage Business
Set up call forwarding in Vonage Business so the calls your front desk misses go to your Recepta Desk voice line. Vonage builds this with its Follow Me feature.