Basics
Can a clinic customize what the AI receptionist says to patients?
By the Recepta Desk team · Reviewed 2026-07-10
Key takeaways
- Clinics pick a tone preset for the AI receptionist and see a live sample reply before choosing.
- Office hours, accepted insurance, and FAQs are all editable, and the AI answers from that information.
- Anything outside the configured FAQs goes to staff instead of the AI guessing.
- A built-in tester shows the exact reply to a sample patient message before it goes live.
Yes. The AI receptionist is not a fixed script. Every clinic picks a tone preset from the dashboard's AI Settings page, warmer and more conversational or brisk and businesslike, and sees a live sample reply before choosing.
Beyond tone, a clinic edits the facts the AI relies on directly: office hours, accepted insurance, what a first visit involves, and any other frequently asked question. The AI answers from what the clinic actually tells it rather than a generic script, and anything outside that goes to staff instead of the AI guessing.
A built-in tester lets an owner try sample patient messages and see the exact reply before it ever reaches a real patient, so tone and content can be tuned without touching a line of code.
Last reviewed 2026-07-10 by the Recepta Desk team. Spot an error? Tell us and we'll correct it.