Basics
Can I customize how Recepta Desk talks to patients?
By the Recepta Desk team · Reviewed 2026-07-09
Key takeaways
- Recepta Desk offers three tone presets: Strictly Professional, Professional & Friendly (the default), and Warm with Personality.
- The AI Settings page in the dashboard shows a sample reply for each tone before you pick it.
- You can edit the underlying prompt directly for a custom tone instead of using a preset as-is.
- Tone only changes how the agent sounds; hours, policies, and what it is allowed to answer come from separate settings.
Yes. Every clinic picks a tone during setup, from three presets: Strictly Professional (formal, no emojis), Professional & Friendly (warm but buttoned-up, the default most clinics pick), and Warm with Personality (relaxed, occasional emoji, like a receptionist who knows the regulars by name).
Each preset is a starting point, not a fixed script. The dashboard's AI Settings page shows a sample reply for each tone and lets you edit the underlying instructions directly, so a clinic that wants something between professional and warm can write its own version instead of picking the closest preset.
Whatever tone you choose, the facts stay fixed: hours, policies, and what the agent can and cannot do come from your other settings, not the tone preset. Changing the tone changes how it sounds, not what it is allowed to say.
Last reviewed 2026-07-09 by the Recepta Desk team. Spot an error? Tell us and we'll correct it.