Getting started
Do I need a new phone number to use Recepta Desk?
By the Recepta Desk team · Reviewed 2026-07-09
Key takeaways
- No new number goes out to patients; the clinic keeps its main office number.
- Recepta Desk provisions two numbers: an SMS-only text-back number and a separate voice line for missed calls.
- Carriers do not allow one 10-digit number to carry both SMS and voice on this setup, which is why the numbers are separate.
- Setup is one change: forward unanswered calls on your existing line to the assigned voice number, with a guide for each major carrier.
No, you keep your current setup. Recepta Desk provisions two numbers for the clinic: a dedicated text number patients text and get replies from, and a separate voice line for missed calls. Neither replaces your main office number.
The two numbers do different jobs. The text number is SMS-only, since carriers do not allow the same 10-digit number to carry both voice and text traffic on this kind of setup. The voice line is what your office phone forwards to when a call goes unanswered, so the missed-call text-back can pick it up.
Setup is a single change on your end: forward unanswered calls on your existing office line to the voice number Recepta Desk assigns. Step-by-step guides exist for every major carrier, and nothing about your main number changes for patients who still call it.
Last reviewed 2026-07-09 by the Recepta Desk team. Spot an error? Tell us and we'll correct it.