Skip to main content
Recepta Desk Logo
Recepta Desk

Setup guide

AT&T (wireless)

Set up call forwarding on an AT&T wireless phone so the calls your front desk misses go to your Recepta Desk number. AT&T only lets you change forwarding from the phone itself.

Set up

Forward unanswered calls on an AT&T phone (Android)

How do I send the calls I miss to Recepta Desk on an AT&T Android phone?

On most Android phones, the Phone app has a call forwarding menu that lets you set forward when unanswered and forward when busy on their own, each pointed at your Recepta Desk number. This is the most reliable path on AT&T. You can only change forwarding from the phone itself.

  1. 1Open the Phone app, tap the three-dot menu, then Settings.
  2. 2Tap Calls, then Call forwarding.
  3. 3Set Forward when unanswered to your Recepta Desk number and save.
  4. 4Set Forward when busy to the same number and save.
  5. 5Place a test call from another phone, let it ring out, and confirm you get a text back.

Good to know

  • Menu names vary a little by phone. Look for Call forwarding under the Phone app's settings.
  • AT&T will not forward to a non-US number, and forwarded calls use your plan minutes.

Forward unanswered calls with dial codes (iPhone or manual)

My phone has no call forwarding menu. How do I set it with codes?

If your phone does not have a forwarding menu, you can set each condition with a dial code. Dial the code with your Recepta Desk number and press call. Always place a test call after, because exact code support can vary by phone.

  1. 1Forward on no answer: dial **61* then your Recepta Desk number then # and press call (for example **615085551234#).
  2. 2Forward on busy: dial **67* then your number then # and press call.
  3. 3Forward when unreachable (phone off or no signal): dial **62* then your number then # and press call.
  4. 4Place a test call from another phone, let it ring out, and confirm you get a text back.

Good to know

  • These are standard GSM codes that work on most AT&T phones. Confirm with a test call before you rely on them.
  • To cancel: ##61# for no answer, ##67# for busy, ##62# for unreachable. ##002# cancels all forwarding.

Sources

Last updated 2026-06-09.

Stop losing new patients to voicemail.

Forward your missed calls and Recepta Desk texts the caller back in seconds.

Other phone companies