Setup guide
Dialpad
Set up call forwarding in Dialpad so the calls your front desk misses go to your Recepta Desk number. The setting that does this lives on a Department or Contact Center, not on a personal line.
Set up
Forward unanswered calls in Dialpad
How do I send the calls I miss to Recepta Desk in Dialpad?
In Dialpad, the setting that forwards only unanswered calls to an outside number lives on a Department or Contact Center. The personal Forwarding Number rings at the same time as your Dialpad number, so it is not the one to use here.
- 1In Admin Settings, open Departments (or Contact Centers) and select yours.
- 2In the call routing rules, choose Operators so the fallback options appear.
- 3Set the ring duration, which is how long it rings before falling back. The default is 30 seconds.
- 4Set the fallback for unanswered calls to another number, and enter your Recepta Desk number.
- 5Save, place a test call, let it ring past the ring duration, and confirm you get a text back.
Good to know
- Do not use the personal Forwarding Number under Your Devices. It rings together with your Dialpad number rather than only on no answer.
- Set the forwarding caller ID to show the original caller, not your Dialpad number, so Recepta Desk can text the patient back.
- This fallback routing is a Department or Contact Center feature and depends on your Dialpad plan.
Sources
- https://help.dialpad.com/docs/set-call-routing-rules-for-departments
- https://help.dialpad.com/docs/set-a-custom-ring-duration
- https://help.dialpad.com/docs/call-forwarding
Last updated 2026-06-09.