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Setup guide

AT&T Phone (landline / U-verse Voice)

Set up call forwarding on AT&T's home or small-business phone service so the calls your front desk misses go to your Recepta Desk number. For AT&T wireless, see the AT&T (wireless) guide instead.

Set up

Forward unanswered calls on AT&T Phone

How do I send the calls I miss to Recepta Desk on AT&T Phone or U-verse Voice?

AT&T Phone and U-verse Voice, the internet-based home and small-business phone service, have separate codes for forwarding on no answer and on busy. Dial them from the phone.

  1. 1Pick up the handset and listen for a dial tone.
  2. 2Forward on no answer: dial *92, enter your 10-digit Recepta Desk number, then press #.
  3. 3Forward on busy: dial *90, enter the same number, then press #.
  4. 4Listen for the confirmation, then hang up.
  5. 5Place a test call from another phone, let it ring out, and confirm you get a text back.

Good to know

  • You can also set this without codes in the myAT&T phone portal under Phone features, Features, Call Forwarding.
  • On an older copper landline, no-answer forwarding is set up by AT&T, and you change the destination by calling them at 1-800-288-2747. The ring count is adjustable from the phone with *47.
  • Do not use *72, which forwards every call.

Turn it off

Turn off forwarding on AT&T Phone

How do I stop forwarding calls on AT&T Phone?

Each forwarding type has a matching cancel code.

  1. 1No answer: dial *93.
  2. 2Busy: dial *91.
  3. 3Wait for the confirmation after each, then hang up.

Good to know

  • You can also turn forwarding off in the myAT&T phone portal under Call Forwarding.

Sources

Last updated 2026-06-09.

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