Setup guide
RingCentral
Set up call forwarding in RingCentral so the calls your front desk misses go to your Recepta Desk number. RingCentral handles this through its missed-call rule, not a single forward switch.
Set up
Forward unanswered calls in RingCentral
How do I send the calls I miss to Recepta Desk in RingCentral?
RingCentral does not have a single forward-when-unanswered switch. You set how long the phone rings, then change what happens to a missed call so it goes to your Recepta Desk number instead of voicemail.
- 1In the Admin Portal, go to Users, then Users with Extensions, and open the user.
- 2Open Call Forwarding and Voicemail, and pick Work Hours or After Hours.
- 3Set how long the call rings on your devices before it counts as missed. Each ring is about 5 seconds, so keep it shorter than voicemail pickup.
- 4Under Missed Calls, change the action from voicemail to forward to a third-party number, and enter your Recepta Desk number.
- 5Save, place a test call, let it ring out, and confirm you get a text back.
Good to know
- Do not use the Forward all calls feature. That sends every call away and your phone stops ringing.
- Make sure Recepta Desk sees the caller's number, not your company number. Open the extension's Incoming Call Information and set it to show the caller ID of the calling party, not the called number.
- Forward at the user or extension level. When a Call Queue forwards to an outside number, RingCentral is reported to replace the caller's number with your main number, which stops Recepta Desk from reaching the patient.
- You can also set this in the RingCentral app under Settings, Phone, Call handling and forwarding.
Sources
- https://support.ringcentral.com/article-v2/Setting-up-how-incoming-calls-are-handled.html?brand=RingCentral&product=MVP&language=en_US
- https://support.ringcentral.com/article-v2/Forwarding-calls-external-number.html?brand=RC_US&product=RingEX&language=en_US
Last updated 2026-06-09.