Setup guide
Spectrum Business
Set up call forwarding on Spectrum Business Voice so the calls your front desk misses go to your Recepta Desk number. Spectrum has separate codes for no answer and busy.
Set up
Forward unanswered calls on Spectrum Business Voice
How do I send the calls I miss to Recepta Desk on Spectrum Business?
Spectrum Business Voice has separate codes for forwarding on no answer and on busy. Dial them from the desk phone.
- 1Pick up the handset and listen for a dial tone.
- 2Forward on no answer: dial *92, then after the next dial tone enter your 10-digit Recepta Desk number and press #.
- 3Forward on busy: dial *90, then enter the same number and press #.
- 4Listen for the confirmation announcement, then hang up.
- 5Place a test call, let it ring out, and confirm you get a text back.
Good to know
- These features are on by default for most accounts but not all. If a code does nothing, turn the feature on in your Spectrum Business account first, or check Spectrum's call forwarding access codes page.
- Place a test call from an outside phone and confirm Recepta Desk texts that phone, not your clinic line. Spectrum has been reported not to pass the caller's number through on some forwarded calls. If it does not come through, contact Spectrum.
- Do not use *72, which forwards every call.
Turn it off
Turn off forwarding on Spectrum Business Voice
How do I stop forwarding calls on Spectrum Business?
Each forwarding type has a matching cancel code.
- 1No answer: dial *93.
- 2Busy: dial *91.
- 3Wait for the confirmation after each, then hang up.
Sources
- https://www.spectrumbusiness.net/support/voice/call-forwarding-features-and-access-codes
- https://www.spectrum.com/content/dam/spectrum/enterprise/en/pdfs/support/user-guides/spectrum-business-voice-user-guide.pdf
Last updated 2026-06-09.