Setup guide
T-Mobile
Set up call forwarding on a T-Mobile phone so the calls your front desk misses go to your Recepta Desk number. T-Mobile lets you set each condition on its own.
Set up
Forward unanswered calls on T-Mobile
How do I send the calls I miss to Recepta Desk on a T-Mobile phone?
T-Mobile lets you set each forwarding condition on its own with a dial code: no answer, busy, and unreachable. You can also set how long the phone rings before a no-answer call forwards.
- 1Forward on no answer: dial **61* then your Recepta Desk number then # and press call (for example **6115085551234#).
- 2To set the ring time, dial **61* then your number then ** then the seconds then # (for example **6115085551234**25# rings for 25 seconds first). Allowed values are 5, 10, 15, 20, 25, and 30.
- 3Forward on busy: dial **67* then your number then # and press call.
- 4Forward when unreachable: dial **62* then your number then # and press call.
- 5Place a test call from another phone, let it ring out, and confirm you get a text back.
Good to know
- Conditional forwarding stops working while Wi-Fi Calling is on. Turn Wi-Fi Calling off on the clinic phone, or no-answer forwarding may not fire. This is the most common reason it fails.
- Check what is set: dial *#61# for no answer, *#67# for busy, *#62# for unreachable.
- Include the leading 1 with the 10-digit number for the best reliability.
Turn it off
Turn off forwarding on T-Mobile
How do I stop forwarding calls on T-Mobile?
Each condition has its own cancel code, and one code clears them all at once.
- 1No answer: dial ##61# and press call.
- 2Busy: dial ##67# and press call.
- 3Unreachable: dial ##62# and press call.
- 4All conditional forwarding at once: dial ##004# and press call.
Sources
- https://www.t-mobile.com/support/plans-features/calling-services
- https://www.t-mobile.com/support/tutorials/topic/calling-amp-contacts/forward-calls/device
Last updated 2026-06-09.